Customer service has emerged as one of the elements that increase customer happiness and loyalty, which in turn contributes to a business's long-term growth in the age of online shopping when practically anything can be found in the global village. Customers today expect everything to be efficient, quick, and customized to meet their needs, whether they are asking for help placing an order, resolving an issue, or having questions about specific products. In order to satisfy these demands and guarantee a flawless purchasing experience, e-commerce customer service is essential.

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