Differences Between Customer Service and Customer Support: Why Both Matter?

Customer service has customer support but customer support doesn’t have customer service. Confused? Well, let’s get it this way! Customer service includes processes that revamp the total experience of customers. However, customer support is a narrower term, to be precise, a sub-part of customer service. It only involves answering customer queries and assisting them with products and services.
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How AI is Revolutionizing Customer Service and Support?

In the present scenario, artificial intelligence (AI) has secured a prominent role in customer support services. AI has the ability to mimic human behaviour and intellect and can accurately resolve queries. Businesses are resorting to AI to gear up their customer experience through personalised chats and fast and quality responses to customer inquiries.
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10 Best Practices for Delivering Outstanding Customer Service and Support

A customer support team that actively adheres to client calls and product or service-related enquiries and takes their suggestions and feedback seriously can initiate customer loyalty and retention for your business. Hence, successful businesses must have strong customer service and support teams.
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Analysing How 24/7 Customer Support Enhances Customer Satisfaction and Loyalty

A great support service always aims at ensuring customer satisfaction. Customers tend to be satisfied once their queries are resolved, their feedback is taken seriously and they are guided on products and services through personalised interaction. Of course, additional services offering solutions to any possible issues and certain lucrative offers and discounts also entice them.
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10 Best Practices for Delivering Outstanding Customer Service and Support
Customer support forms the foundation of an organisation and is an essential factor for customer retention. Your business may have amazing products and services that appear attractive enough to lure customers, but if your customer service and support team is unreachable, inactive or unhelpful, you may start losing your valuable customers.
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The Role of HR Support Services in Managing Remote and Hybrid Teams

The trends of remote and hybrid work are on a high! The remote culture supports flexible work where employees are not physically present at workplaces. On the other hand, the hybrid work mode allows remote work for employees for 2-3 days a week and the remaining days at offices. A survey of companies revealed that 74% of them planned to permanently induce a remote work culture to support work-life balance.
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In-House vs Outsourced Compliance Services: An Analysis of Their Pros and Cons

To avoid encountering risk and complexities for your company, you need to adhere to various regulatory and statutory compliance procedures. For this, you can consider setting up an internal compliance team or you can opt for outsourcing the compliance duty to third-party professional compliance services.
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How Technology is Transforming HR Support Services

As business entities undergo several changes due to globalisation and technology, HR support services help businesses focus on core activities by taking stock of their conventional human resource activities ranging from employee onboarding to offboarding. It also proves to be advantageous for startups and small businesses to adopt these tools as it makes them get enhanced and advanced human resource tools and practices.

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Linking Professional Customer Support to Customer Loyalty for Shop Owners

As a traditional retailer, you may wonder how to gain the loyalty of your customers. It’s in human nature to be satisfied and prefer things that are convenient for us. The mind of the customer works the same way.
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How Technology is Revolutionising Compliance Services

Over the past decade, the compliance services landscape in India has experienced a dynamic change due to emerging technologies. It is a new transformation that requires statutory compliance services that are innovative, efficient, reliable, and cost-effective.
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Role of HR Support Services in Employee Retention

Employee retention plays a vital role in ensuring the growth of an organisation as retaining old productive employees is far better than spending on hiring and training new resources. If your old employees, who are highly skilled and experienced in their jobs, choose to stay with your company for as long as possible, they will surely ensure peak productivity.

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When do MSMEs Need Compliance Services?

MSMEs play a vital role in the Indian economy as they contribute a major portion to India’s GDP, employment and exports. However, there are challenges encountered when trying to comprehend various regulations and statutory compliance services that affect these businesses. This is where the compliance services come in handy. Now, let us know when do MSMEs need compliance services and why it is crucial for their growth.

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Impact of Customer Support Services on Brand Loyalty
As a progressing business, you may have acquired several customers. But have you ever thought about retaining those customers? So when you acquire new customers, your customer base will be much larger than your competitors.
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How Technology is Transforming HR Support Services
The modern business environment in India has seen a remarkable evolution of Human Resources (HR) departments due to technological innovations. Currently, it can be stated that technology is one of the key components in the HR support service, changing the approach to workforce management. So, let us know about the important technologies that have transformed HR support services in India.
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Should Startups Outsource Customer Support Services?
There are quite many obstacles that young startups encounter when they are trying to build a competitive positioning and achieve high rates of growth. However, there is one key area that demands many resources, and which is customer support. As startups grapple with limited budgets and need rapid scaling, the question arises: Should startups outsource customer support, particularly in countries like India? Well, please allow us to shed some light on outsourcing customer support for startups and disadvantages in the Indian market.

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Explaining Proactive Customer Services

Do you wait for the customers to share feedback on your products or services? Do your salespersons stay in touch with customers only during the sales stage? Change your strategy by being proactive to your customer needs. At a time when there are so many competitors vying for the market share, staying out of touch with customers will create a gap and loss of business. Make your customers feel valued and supported so that you can continue to gain their trust in your business. This should form the core of your customer support services.

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Top Compliance Services in India | Compliance Consultant - Kutumbh Konnect

Kutumbh Konnect offers one of the best compliance services in India, helping organisations adhere to statutory compliance norms. Its statutory compliance services include strict compliance audits to detect gaps, and extensive support for registrations, renewals and record keeping. The noted compliance consultant helps clients with on-time form submissions and remittances, regular reports on compliance services, etc. It liaises with state and local authorities and seeks guidance from them to help clients conform to the regulations laid down by the government for a smooth conduct of business.

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